The NASFAA Career Center

Assistant Director

Spotlight
Worcester Polytechnic Institute
Worcester, Massachusetts, United States
8 days ago

Description

JOB DESCRIPTION SUMMARY

Process financial aid applications for all entering, and renewal applicants; assess eligibility for financial aid; assist in administrating federal, state, and institutional aid to students and families; maintain communications with other departments on and off campus; participate in professional organizations and counsel students and families. Responsible for the MA State Gilbert Grant program, reviewing and processing subsequent ISIR transactions, back-up to the student loan coordinator, work in conjunction with the Registrar’s Office to review and resolve National Clearinghouse/NSLDS reports.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.

JOB DESCRIPTION

  • Advise students and parents as well as on/off campus constituencies about financial aid opportunities, procedures, college policies and eligibility requirements for aid. Must have the ability to interact with students and parents calmly and graciously under difficult situations and be capable of explaining complex and confusing regulations to students and parents.
  • Analyze, evaluate, and verify confidential information on student’s application material for the purpose of determining levels and sources of assistance. Base decisions upon WPI, federal, and state policies governing aid distribution.
  • Administer the MA State Gilbert Grant Program which includes determining eligibility, processing, and submitting corrections of student records and payment of funds to the Commonwealth of Massachusetts.
  • Back-up the student loan coordinator on determining eligibility, processing and reconciliation of private student loans and Massachusetts No Interest Loans. Assist in establishing, and updating, processes and procedures.
  • Working in conjunction with the Registrar’s Office, reviewing and resolving National Clearinghouse/NSLDS reports to ensure accuracy and integrity of the student data.
  • Review, process and advise on subsequent ISIR transactions.
  • Present information to small and large groups of students and parents on the financial aid process at various on and off campus events.
  • Collaborate with Admissions Office on financial aid awards to freshmen and transfer students.
  • Interaction with Bursar’s Office, students, and parents to assist in reconciling students’ charges and credits.
  • Collaborate with other directors in office in preparing informational literature indicating sources of aid, application dates, procedures, and policies of the institution.
  • Process aid adjustments for non-returnees, reduced course loads and students with enrollment changes throughout the academic year.
  • Must be able and willing to work overtime during peak times, especially during file review periods.
  • Willing to work at WPI events during non-business hours.
  • Other duties as assigned.

Requirements:

  • Bachelor’s degree.
  • Excellent communication and time management skills. Experience preferred but not required: management of student federal aid programs and familiarity with financial aid computer software systems preferably PowerFAIDs, Workday and Salesforce.
  • Proficient in all Microsoft Office applications.
  • Experience is strongly preferred. Management of student assistance awards and familiarity with financial aid computer software systems preferably PowerFAIDs.
  • A pre-employment criminal records check is required.
  • Possess a comfort level with software applications and ability to quickly adapt to new technologies
  • Possess excellent interpersonal and customer service skills with the ability to communicate effectively and positively with a diverse population both verbally and in writing.
  • Demonstrated ability to work well in a team environment as well as independently.
  • Exhibits ability and willingness to contribute to an enthusiastic, positive work environment
  • Physical requirements are within the normal range of an office environment, but may include occasional lifting, carrying, pushing, or pulling up to 10 pounds.
  • Must be able and willing to work overtime during peak times, especially during file review periods.
  • Willing to work at WPI events during non-business hours.
  • Other duties as assigned.
  • Hours of work: 8:00 am – 5:00 pm, Monday – Friday. Position is an exempt staff position which requires a minimum of 40 hours per week.
  • Hybrid work from home option available once fully trained – 2 days working remotely, 3 days in-office.

SOFT-SKILLS REQUIRED:

  • Sense of humor
  • Positive attitude
  • Sensitivity towards others
  • Flexibility/multitasking
  • Responsive and responsible
  • Excellent communicator
  • Team builder
  • Ability to receive constructive feedback

WPI requires employees to be fully-vaccinated (including a booster shot) for COVID-19. For additional information on WPI’s response to COVID-19, refer to https://www.wpi.edu/we-are-wpi

FLSA STATUS

United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.



Requirements

  • Bachelor’s degree.
  • Excellent communication and time management skills. Experience preferred but not required: management of student federal aid programs and familiarity with financial aid computer software systems preferably PowerFAIDs, Workday and Salesforce.
  • Proficient in all Microsoft Office applications.
  • Experience is strongly preferred. Management of student assistance awards and familiarity with financial aid computer software systems preferably PowerFAIDs.
  • A pre-employment criminal records check is required.
  • Possess a comfort level with software applications and ability to quickly adapt to new technologies
  • Possess excellent interpersonal and customer service skills with the ability to communicate effectively and positively with a diverse population both verbally and in writing.
  • Demonstrated ability to work well in a team environment as well as independently.
  • Exhibits ability and willingness to contribute to an enthusiastic, positive work environment
  • Physical requirements are within the normal range of an office environment, but may include occasional lifting, carrying, pushing, or pulling up to 10 pounds.
  • Must be able and willing to work overtime during peak times, especially during file review periods.
  • Willing to work at WPI events during non-business hours.
  • Other duties as assigned.
  • Hours of work: 8:00 am – 5:00 pm, Monday – Friday. Position is an exempt staff position which requires a minimum of 40 hours per week.
  • Hybrid work from home option available once fully trained – 2 days working remotely, 3 days in-office.

Job Information

  • Job ID: 64945288
  • Location:
    Worcester, Massachusetts, United States
  • Position Title: Assistant Director
  • Company Name For Job: Worcester Polytechnic Institute
  • Industry: Financial Aid Administration
  • Job Function: Counselor
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: None
  • Required Travel: 0-10%
  • Salary: $45,000.00 - $50,000.00 (Yearly Salary)
  • Entry Level: Yes
  • NASFAA U Credentials Preferred: No
  • Certified Financial Aid Administrator Preferred: No

Please refer to the company's website or job descriptions to learn more about them.

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