The NASFAA Career Center

Associate Director

Spotlight Preferred
University of Illinois Urbana-Champaign
Champaign, Illinois, United States (on-site)
15 days ago


The Office of Student Financial Aid is hiring an Associate Director.  As a senior member of the management team, the Associate Director is responsible for policies and operations in the Office of Student Financial Aid (OSFA). This position is also responsible for the management and oversight of the Scholarships and Waivers and the Student Services and Outreach Units and is expected to participate as a leader in national, regional, and state financial aid associations. 


  • Provide strategic leadership to the Scholarships and Waivers and Student Services and Outreach units in OSFA; Collaborate with colleges and departments to strategically award scholarships to meet campus priorities. Maintain and improve the comprehensive student-centered and proactive culture of providing enhanced services to students, families, public, university and community partners. Lead team meetings and provide mentorship, professional development, and coaching to team members.
  • Manage the administration of comprehensive financial aid programs while adhering to all federal, state, NCAA and institutional policies and regulations. Maintain auditable records in accordance with federal, state, and institutional requirements. Continually research new federal, state, and institutional initiatives and make recommendations regarding implementation. Participate in program and statistical reviews/audits including, A133, FISAP, LCME Part 1B, LCME Tuition and Fee Questionnaire, etc. Maintain positive communications with state and federal agencies and others affiliated with programs and services offered by the Office of Student Financial Aid.
  • Create a strategic vision for annual goals and outcome-based projects. Analyze data and metrics to determine and facilitate change to meet organizational outcomes and goals. Evaluate data and reports to ensure contact expectations are met for student outreach via phone/email/in-person and implement change as needed. Lead special projects to support continuous improvement initiatives collaborating with other university stakeholders across campus as needed.
  • Develop and implement policies and procedures. Identify problems and contribute to the development and implementation of solutions. Approve and maintain the office Policy and Procedure Manual. Use professional judgment to approve exceptions or waivers of policy and procedure.
  • Represent OSFA and the university at public events and presentations. Serve as liaison with the Carle Illinois College of Medicine, other campus departments, outside agencies, and all stakeholders who have connections with OSFA. Serve as a member of campus committees as requested. 

Required Education and Qualifications:

  • Bachelor’s degree.
  • Minimum of five (5) years relevant experience in a student financial aid office.
  • Demonstrated supervisory experience.

Preferred Education and Qualifications:

  • Master’s degree.
  • Ten years of relevant experience with a demonstrated ability to administer financial aid and manage financial aid staff at a large, complex university that delivers a wide range of programs and services to a diverse student body.

Knowledge, Skills, and Abilities:

  • Proven record of working with complex situations that require sensitivity to unique family circumstances.
  • Excellent in providing and coaching others in professional, courteous, and tactful delivery while establishing and maintaining harmonious and effective work relations with student, staff, faculty, and the public.
  • Ability to work under pressure, set priorities, and manage multiple high-priority tasks simultaneously.
  • Ability to effectively manage constituents that may have difficult financial aid queries and may be experiencing distress.

Appointment Information
This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Salary is commensurate with experience.

Application Procedures & Deadline Information
For full consideration, materials must be received by 6:00 pm (CST) on October 31, 2022. Application materials should include a cover letter, a current resume, names, and contact information for three references, including email and telephone numbers. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through will not be considered. For further information about this specific position, please contact Jennifer Steiling via email at For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing

Job Information

  • Job ID: 65750506
  • Workplace Type: On-Site
  • Location:
    Champaign, Illinois, United States
  • Company Name For Job: University of Illinois Urbana-Champaign
  • Position Title: Associate Director
  • Industry: Financial Aid Administration
  • Job Function: Other
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: 0-10%
  • NASFAA U Credentials Preferred: No
  • Certified Financial Aid Administrator Preferred: No
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