Description

 About the Position

As a Financial Aid Assistant, you will support our Financial Aid Office by guiding students through the FAFSA process, assisting with documentation, and helping ensure compliance with federal and institutional policies. You will work closely with admissions, student services, and academic departments to help students receive the support they need.

Qualifications

High school diploma required; associate or bachelor’s degree preferred
Experience in financial aid
Strong communication skills in English and Spanish
Ability to work with sensitive information and maintain confidentiality
Comfortable learning new systems (FAFSA, NSLDS, COD, Orbund LMS/Portal)
Organized, proactive, and student-focused

Requirements

Responsibilities

Assist students with FAFSA applications, verification, and required documentation
Provide excellent customer service via phone, email, WhatsApp, and in-person
Maintain accurate student records in the university’s system (Orbund)
Help prepare financial aid files, award letters, and compliance reports
Support daily office operations and coordinate with admissions
Answer student questions about eligibility, deadlines, and financial aid options

 Participate in virtual and on-campus info sessions or events as needed