Description

Major Objectives: 
- Ensure that students and families receive exceptional customer service and comprehensive information about financing a Saint Michael’s education. 
- Provide counseling to students/families who contact Financial Aid by phone, e-mail or in-person. 
- Review financial aid files, complete federal verification and resolve conflicting information in an accurate and timely manner. 
- Administer financial aid in accordance with federal and state regulations and institutional policy. 

Essential Duties and Responsibilities: 
- Provide exceptional customer service. 
- Advise prospective and current undergraduate students, graduate students, and parents on all aspects of financing a Saint Michael’s education. 
- Assist students and families in navigating the financial aid and billing process. 
- Respond to student and family inquiries by phone, e-mail and in-person. 
- Proactively contact students and applicants to resolve incomplete financial aid files 
- Serve as a liaison with other offices on campus and campus constituencies. 
- Represent Financial aid at Admission Open House and other events. 
- Support daily office operations centered on financial aid processing and communication with students and families. 
- Demonstrate a multicultural awareness and contribute an inclusive, diverse and respectful campus community. 
- Promote a flexible, collaborative, and inclusive work environment and engage in educational opportunities to increase awareness and understanding of diverse populations. 
- Recognize the value of cultural, ethnic, gender, and other individual differences in people. Help to create an environment that values and supports differences.  
 

For a full job description, pleaseclick here. The annual salary range for this position is $40,000-$50,000. This is a full-time position with benefits.  

We recognize that people assess their skills and experience differently. Studies have shown that some candidates may hesitate to apply for a position unless they feel they meet every qualification listed. However, many of the skills and responsibilities in this role can be developed on the job. If you believe you could bring value to our students and community and meet most of what we’re looking for, we encourage you to apply.  

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.  

Benefits include health, dental, vision, employer-paid life and disability insurance, voluntary life, critical illness and accident insurance options, parental leave, flexible spending accounts (healthcare and dependent care), 401(k), generous paid time off, paid holidays, employee and dependent tuition benefits, employee and family assistance program, well-being programs and opportunities, discounted gym membership, paid volunteer time, use of the athletic facilities and the library, and countless opportunities to attend presentations, lectures, and other campus activities. 

 
Required Qualifications: 
- High School Diploma or equivalent combination of education and experience 
- 2+ years customer service experience or equivalent 
- Experience with Microsoft Office products including Excel, Word and Outlook 
- Excellent analytical and verbal and written communication skills 
 
Preferred Qualifications: 
- Previous experience in Higher Education 
- Familiarity with Federal Student Aid Systems 
- Familiarity with Colleague® by Ellucian 
- Public speaking experience 

An offer of employment will be contingent upon the successful completion of background check and driving record check. 
 
Application Instructions: 
Please be prepared to include the following documents after clicking on the “Apply Now” button: 
- Resume 
- A cover letter that includes a statement describing your skills and experience that would contribute to the Enrollment Office’s commitment towards Saint Michael's College and becoming a more culturally responsive and inclusive community. 
- Please provide contact information for 2 professional references.

Review of applications will begin immediately and continue until the position is filled. 
For a complete job description, benefits information, and to apply online, please visit: Saint Michael's College Careers