Financial Aid Technical Analyst

Spotlight Preferred

University of Alaska

Alaska, United States (remote)

30+ days ago

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Description

Position Summary:

The UAF and UAS Offices of Financial Aid are seeking an experienced Financial Aid System Technical Analyst to join our team. This position requires experience with Banner, relational databases, advanced computer operations and theory, as well the ability to write technical training material and communicate effectively with those we serve. The ideal candidate is creative, adaptable, and flexible.

Duties:

The technical analyst will run population selections, use TOAD or SQL Developer to write SQL statement for reports, Review outputs through WINSCP for errors and create and implement rules as it pertains to New Year Rollover and Satisfactory Academic Progress. This position will collaborate with functional unit leaders (Registrar’s Office, Financial Aid, Bursar’s Office, Admissions, etc.) to identify, prioritize, and pursue opportunities for improvement.

Troubleshoots any problems with using the Banner software by utilizing Banner product manuals, Ellucian customer support site, user support groups. Advises and trains individuals and groups in the proper usage of the Banner software. Develop reports and extracts data as needed by supported departments, collaborating with the department to ensure that the report logic and content meets the requirements of the supported business process.

Identify Banner module components and functionality not yet deployed, such as Banner Communication Module and Course Program of Study. Work with functional units to prioritize and test the components, including the implementation of CLOUD migration. Create training materials for units to utilize during implementation update staff on enhancements, changes, and modifications to the system. Troubleshoot all technical difficulties.

Provide development, training and testing support for improvements and maximize for efficiency as part of the SIS Modernization project. Assist in the support of SIS programs and processes, including training of staff to ensure an effective and efficient use of the software/system. Assist in performing business requirement analysis and system design analysis on specific initiatives, factoring in issues, dependencies, constraints, and impacts to the enterprise-wide use of SIS. Assist the directors in functional aspects of the Banner SIS and all integrated third-party software and database applications with direct and compelling impact on daily operations from students and staff.

Work with the data teams (enrollment management, data analyst, PAIR, etc.) to build queries. Build reports that functional units can pull to review data quickly and easily. This position is part of the University of Alaska Fairbanks, and University of Alaska Southeast Offices of Financial Aid and will be joining a team with a diverse set of various technical capabilities who collaborate across units and departments. This position will require a high level of problem-solving and identifying of technical difficulties and will coordinate with UA Office of Information Technology.

Requirements

KNOWLEDGE, SKILLS, ABILITIES:	Extensive knowledge of Banner; general knowledge of computer hardware; strong knowledge of software, strong knowledge of common desktop software and the ability to learn new systems quickly; organizational skills; analytical and problem-solving skills. Experience in Federal Student Aid databases and regulations, including COD, NSLDS, FAA Access to CPS Online, EdConnect Experience with university student information systems or processes is preferred. Written and oral communication, customer service. Ability to understand complex problems and to collaborate and explore alternative solutions. Ability to organize and prioritize your work schedule on a short-term basis. Ability to work independently to communicate effectively in writing, over the phone, Zoom or in person.
TYPICAL EXPERIENCE:	Two years of experience – general Banner; advanced computer operations, theory, methods, practices, and procedures; demonstrated experience working with enterprise systems and relational databases; technical writing. Previous experience working both independently and in a team environment.
REQUIRED EDUCATION OR TRAINING:	Bachelor’s degree in computer science or Management Information Systems or a related/equivalent field or an equivalent combination of training and experience.